We want you to be completely satisfied with your purchase, so this is why we have a no questions asked return policy. You can return the goods within 14 days of receipt for a refund
We will refund you the cost of returning to us if we do not arrange the courier. The cost of returning the item will be your responsibility. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a signed for delivery service. Please note that it can take up to 7 days for the item to reach its destination, so make sure you allow enough time
If you would like to exchange your purchase, please follow the normal return process and then place a new order online or contact us
We will not accept returns for items that have been damaged post delivery. If this is the case, the item will be returned to the customer at the customer’s expense
Please be aware that commissions cannot be returned.
If you would like to return an item, within 14 days of your purchase the get in touch with a member of the sales team. You will need to state your order number, name, address and a brief reason why you want to return the item.
If your return request is approved, we will send you a confirmation email and the return address. Please print this email and include it with the item when returned. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.
We will refund your purchase when we have received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 working days.
ADDRESS FOR RETURNS
The item needs to be returned to the studio in its original packaging:
31 Staveley Close,